FAQ's
General Questions
What is Vendi?
Vendi is a premium 925 sterling silver jewellery brand from the house of AVR Swarna Mahal Jewellers, offering high-quality designs with rhodium, gold, and oxidised plating.
Where are your stores located?
Check out our store locations here: https://vendisilver.com/pages/our-stores
Product & Quality
Is your jewellery made of real silver?
Yes! Our jewellery is crafted from 925 sterling silver, ensuring purity and durability.
What is 925 sterling silver?
925 sterling silver consists of 92.5% pure silver and 7.5% alloy, making it ideal for fine jewellery.
Do you offer rhodium-plated jewellery?
Yes, we offer rhodium-plated, gold-plated, oxidized, and black silver jewellery collections.
Will my jewellery tarnish over time?
Sterling silver can tarnish, but proper care and storage will help maintain its shine. We recommend storing jewellery in airtight containers and cleaning it with a soft cloth.
Orders & Shipping
How long does the shipping process take?
We offer standard and express shipping across India. Delivery typically takes 5-7 business days depending on the location.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email or WhatsApp.
Do you offer international shipping?
Currently, we ship only within India.
Can I modify or cancel my order after placing it?
Once an order is placed, modifications or cancellations may not be possible. Please contact our support team immediately at online@vendisilver.com / +91 9500356565 to check if changes can be made.
Payments & Returns
What payment methods do you accept?
We accept credit/debit cards, UPI, and net banking.
How long does it take to process a refund?
Refunds are typically processed within 5-7 business days after we receive the returned product and verify its condition.
Can I return or exchange my jewellery?
Yes, we offer easy returns and exchanges within 7 days of purchase, provided the jewellery is unused and in its original packaging.
How do I initiate a return or exchange?
You can request a return or exchange by contacting our support team at online@vendisilver.com / +91 9500356565. You can also raise a support ticket through our website for assistance.
Jewellery Care & Maintenance
How should I clean my silver jewellery?
Use a soft polishing cloth to clean your jewellery. Avoid exposure to chemicals, perfumes, and moisture
Can I wear my jewellery every day?
Yes! However, to maintain its shine, avoid wearing it while swimming, showering, or during heavy activities.
Do you provide a warranty on your jewellery?
We ensure high-quality craftsmanship, but we do not offer a warranty. However, if you face any issues with your jewellery, feel free to contact our support team.
Rewards Program
What is the rewards program?
Our rewards program lets you earn points with every purchase you make at our store. For every ₹100 spent, you’ll earn 10 points. These points can be redeemed for discounts on future purchases.
How do I earn points?
Making a purchase: You earn 10 points for every ₹100 spent.
Referring friends: Share your referral link and earn points when your friend makes their first purchase.
How can I redeem my points?
Once you’ve accumulated points, you can redeem them for discounts on your next purchase. For example, 500 points can be redeemed for a ₹250 discount on a ₹5000 purchase.
Is there a minimum purchase amount to redeem points?
Yes, you can only redeem your points on purchases of ₹5,000 or more.
Can I transfer my points to someone else?
No, points are non-transferable and can only be used by the account holder who earned them.
Contact & Support
How can I contact customer support?
You can reach us at online@vendisilver.com or call us at +91 9500356565. You can also raise a support ticket through our website for assistance.
Gifting & Packaging
Do you offer gift wrapping or special packaging?
Yes, we offer premium gift packaging options. If required, you can write a message to us in the Add to Cart section, and we will arrange it for you.