Terms of Use

Current terms of use:

This website is owned, operated and maintained by “Vendi” a division of M/S. AVR Swarnamahal Jewelry Limited.

By using the services provided by www.vendi.com, you agree to be bound by the terms and conditions listed below or as may be revised by Vendi from time to time.

Vendi reserves the right to change these terms and conditions without any prior notice, and in its sole discretion. All rights, including copyright, are owned by Vendi.


Any use of this website or its contents, including copying or storing it in whole or part, without the permission of Vendi is prohibited.
In case you have any queries about these terms and conditions or have any comments about our website, please e-mail us at online@vendisilver.com or call us on our all-day help desk 1800 4253 307 / 95666 87861 / 74838 07063 (10.00am - 7.00pm IST; except Sunday ).

Eligibility criteria:

  1. Persons, who are 'incompetent to contract within the meaning of “the Indian contract act 1872,” are not eligible to use the website.
  2. Those who access this website from outside India are responsible for compliance with local laws, if any, and to the extent such local laws are applicable.
  3. In case any Indian state prohibits the direct sale of merchandise from other states and requires special documentation to effect such a sale without dual taxation, Vendi reserves the right to accept or reject the order placed from such Indian state.

Communications

When you use the website or send emails or other data, information, or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically, and as and when required. We may communicate with you by email or by other mode of communication, electronic or otherwise.

Pricing and payment

Prices on our website are quoted in Indian Rupees (INR).

For orders within India, prices includes GST (goods and service tax), payment gateway charges, and packing and shipping charges.

In the case of international credit cards, the transaction amount will be converted to INR before the payment is currency conversion charges may apply based on your credit card policy.

If you have made the payment by international card or foreign bank-issued card then you might be required to send us any government-issued photo identity proof.


For example:

  • Pan card
  • Driving license
  • Passport
  • Voter identification card

Data, including prices, may be inaccurately displayed on our website due to system or typographical errors. While we make every attempt to avoid these errors, they may the price of the product is based on the indicated weight and payment shall also be made for the same. If a situation arises such that the physical weight of the purchased product is lower than the indicated weight for which the payment is made, the difference amount equivalent to the difference weight of the silver will be sent back through the same mode of payment and the product will be shipped.

Prices of the products on the website are subject to change without notice and can vary from piece to piece, and from time to time, depending on the price of raw materials at the time of production. Gold, silver, and precious stones are commodities, with market fluctuations beyond our occasionally, a piece will sell and then be recreated at a later date with a difference in price. This simply reflects the market value of the raw materials and may not mean that we have increased our markup.

We are committed to offering shopping convenience, exceptional service, and an exciting product selection at competitive online and offline stores of Vendi operate separately. Accordingly, the products and prices offered at each may differ. The website may offer products that are not offered in stores. A silver bangle may be priced differently in the stores than on the website. Similarly, promotional offers (such as coupons and additional discounts) offered at one may not be used at the others.

All payments on the website are securely processed through our payment gateway partner. We accept most major credit and debit cards including visa, Mastercard, and American express. We may accept bank transfers upon special request at our sole discretion. You can contact our customer care for the we endeavour to ensure confirmation of ordered item(s), availability, and shipping before processing your order transaction. You will be advised by email if we are unable to complete your order.

Cancellation by Vendi

There may be certain orders that Vendi cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud-avoidance department or any other issue which we identify for not accepting the order.

We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.


Cancellation by customer

Once an order is placed, it can only be cancelled before it is shipped. Registered customers can always check the status of their order from the track order option available on www.Vendi.Com. Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (the amount would be refunded through cheque, only in cases where the debit/credit card used by the customer while placing the order is not in use).

Once the refund process is initiated, you will receive the refund amount directly in your account or through a cheque. (card charges, if any will be debited to the customer account at the time of refund as no sales is generated)

Customer obligations

You shall provide information about yourself in the registration form on vendisilver.com when prompted to do so. Such information must be true, accurate, current, and complete.

In the event of a non-delivery, occurring as a result of an error made by you (I.E. Wrong name or address or any other wrong Informa) Vendi shall claim from you any extra costs incurred by us for re-delivery and you shall pay such extra

You shall ensure that the correctness and completeness of the address at which the delivery of the product you have ordered is to be made.

You shall check the product description carefully before placing an by placing an order for a product you agree to be bound by the conditions of sale and invitation to offer included in the item description.

Shipping details


Vendi provides shipping facility for each and every order within India. Your delivery is fully insured. We would request all customers for inspecting the package if in case there is any damage before receiving the product.

Once the product is packed, we ship and deliver it with the help of the following courier service for free.

  • Through - Indian postal service
  • Through - Vendi register logistic partner

Every package of jewellery from Vendi will reach your doorstep in a durable condition and properly packed in a temper-proof packing. The customer will have to mention the address and provide other details of the person, who will make sure to collect the shipment during the time of purchase. During the time of placing the order, the customer will have to state the complete name of the recipient as it is stated in their photo identification that is approved by the government. At the delivery destination, the recipient will be required to collect the product and has to provide any of the below-mentioned identity proofs.

  • Ration card
  • Pan card
  • Drivers license
  • Voters id
  • Passport

If in case, the customer wants anybody else to receive delivery on their behalf, further details are required during the time of ordering the product. The items will be delivered to the person directly at the right place and once the order gets processed, the receiver’s details cannot be changed.

If the packaging is tampered with, the recipient is advised not to accept the deliverable. If at the recipient is unavailable during the time of delivery, the courier service company will try to deliver the product a maximum of 3 times. If you are still not reachable/ available, the same will be returned to www.vendisilver.Com the cost of handling and re-shipment during the times of non- delivery to the customer will be chargeable to the customer.

Guarantee of the delivery of the product is subject to the terms and conditions of the logistic partner. Any kind of discrepancy in the details of the receiver will result in the non-delivery of such a product.

You can check the estimated delivery time for all the products on the product details page. The estimated time for shipments within India is 10-20 days. A confirmation will be sent to you by our customer support after the order has been placed.

Copyright & trademark

Vendi reserves all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this

Access to this website does not authorize any person to use any name, logo or mark herein in any manner.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this website (collectively, the 'contents') are intended solely for personal, non-commercial use.

You may download or copy the contents and other downloadable materials displayed on the website for your personal use only.

No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying.

You will not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents of the website or any related software without the express written permission of Vendi.

All software used in this website is the property of Vendi or its suppliers and they are protected by Indian and international copyright laws.

Force majeure

Vendi and www.Vendi.Com shall not be liable for any delay in the performance or non-performance of any of our obligations, or any loss or damages caused by any event that is beyond our control including, but not limited to, an act of god, war, civil disturbance, governmental or parliamentary restrictions, prohibitions or enactments of any kind, import or export regulations, exchange control regulations or accident or non-availability/ delay in transport.

Governing law and jurisdiction

This user agreement shall be construed in accordance with the applicable laws of India.

The courts at Salem, Tamil Nadu in India, shall alone have exclusive jurisdiction in any proceedings arising out of this

Restrictions

Vendi reserves the right, at our sole discretion, to limit the quantity/value of the items purchased by you and such restrictions may be applicable to orders placed by the same account, the same credit/debit card, and also to orders that use the same billing and/or shipping address. We will provide a notification to the customer should such limits be applied. Vendi reserves the right, at our sole discretion, to prohibit sales to anyone as it may deem fit. 

Site Security

  1. You are prohibited from violating or attempting to violate the security of this website, including, without limitation:
  2. Accessing data not intended for you or logging onto a server or an account, which you are not authorized to access.
  3. Attempting to probe, scan or test the vulnerability of a system, network or breach security or authentication measures without proper
  4. Attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the site, overloading, and "Flooding," "Spamming," "Mail bombing" or "Crashing."
  5. Sending unsolicited emails, including promotions and/or advertising of products or services.