At Vendi, your satisfaction is our priority. We’ve made returns and exchanges simple and hassle-free:

Return Policy

• Eligible Returns: You can return products in their original condition within 7 days of delivery for an exchange or a return equal to the bill value.
  
• Exclusions: Unfortunately, made-to-order or personalized jewellery cannot be returned or refunded once it matches your approved specifications.
  

Exchange & return are not available for offer products

Campaign Terms & Conditions

• Discounts may be applied automatically at checkout unless a specific coupon code is mentioned.
  
• Campaign offers cannot be combined with any other ongoing promotions, discounts, or coupon codes.
  
• No exchanges, returns, or refunds are applicable on items purchased during any campaign or promotional period.
  
• The brand reserves the right to modify, extend, or withdraw the campaign at any time without prior notice.
  
• Prices may vary based on market conditions, including fluctuations in silver rates.
  
• All offers and discounts are valid only for the duration of the campaign, as communicated on official channels.
  
• Campaign benefits are applicable only on selected products, unless otherwise stated.
  
• Limited stock applies — once sold out, products may not be restocked under the same offer.
  
• Order processing and delivery timelines may be longer due to high order volume during campaigns.
  

Participation in the campaign indicates acceptance of all the Terms & Conditions listed above.

Defective or Damaged Products

If your order arrives damaged, or incomplete, or you receive an empty parcel, here’s what to do:

• Notify us within 24 hours of delivery.
• Share a 360-degree unboxing video as proof of the issue.
• Our team will carefully evaluate the provided details and quickly decide whether a return or exchange is possible.
  

Repairs & Repolishing

We believe your jewellery should always look its best. That’s why we offer repair and repolishing services:

• Repairs: Free for the first 30 days. A small fee applies afterward.
  
• Repolishing: Free within the first 30 days. A nominal fee applies after 30 days.
  

Shipping Details

• Free Shipping: Available on all orders above ₹2000. (Shipping charge of ₹200 applies to orders below ₹2,000.)
  
• Delivery Time: Standard delivery within 7 to 10 business days. Rare delays may occur due to unforeseen issues with our delivery partners.
  

Made-to-Order Jewellery

Creating your perfect piece takes time and craftsmanship. For personalized, made-to-order, and customized jewellery, the manufacturing process typically takes anywhere from 7 to 45 days, depending on the complexity of the design.

We appreciate your patience as we carefully craft your one-of-a-kind jewellery!

Price Variation

Product prices may vary without prior notice based on changes in the prevailing silver rates.

Cancellation Policy

Please note that orders cannot be canceled once they enter the shipping process.

Contact Us

We’re here to help with any questions or concerns:

• Live Chat: Available directly on our website.
  
• WhatsApp Support: Reach us at +91 95003 56565.
  
• Customer Care Email: Drop us a message at online@vendisilver.com.