At Vendi, your satisfaction is our priority. We’ve made returns and exchanges simple and hassle-free:

Return Policy

• Eligible Returns: You can return products in their original condition within 7 days of delivery for an exchange or a return equal to the bill value.
  
• Exclusions: Unfortunately, made-to-order or personalized jewellery cannot be returned or refunded once it matches your approved specifications.
  

Exchange & return are not available for offer products

Current Campaign Offer – Mid-Year Sale

• This offer cannot be combined with rewards points, discounts, coupon codes, or any other promotional offers.
  
• Products purchased under this campaign are not eligible for return or exchange.
  Vendi reserves the right to modify or end this campaign at any time without prior notice.

Defective or Damaged Products

If your order arrives damaged, or incomplete, or you receive an empty parcel, here’s what to do:

• Notify us within 24 hours of delivery.
• Share a 360-degree unboxing video as proof of the issue.
• Our team will carefully evaluate the provided details and quickly decide whether a return or exchange is possible.
  

Repairs & Repolishing

We believe your jewellery should always look its best. That’s why we offer repair and repolishing services:

• Repairs: Free for the first 30 days. A small fee applies afterward.
  
• Repolishing: Free within the first 30 days. A nominal fee applies after 30 days.
  

Shipping Details

• Free Shipping: Available on all orders above ₹1000.
  
• Delivery Time: Standard delivery within 5 to 7 business days. Rare delays may occur due to unforeseen issues with our delivery partners.
  

Made-to-Order Jewellery

Creating your perfect piece takes time and craftsmanship. For personalized, made-to-order, and customized jewellery, the manufacturing process typically takes anywhere from 7 to 45 days, depending on the complexity of the design.

We appreciate your patience as we carefully craft your one-of-a-kind jewellery!

Cancellation Policy

Please note that orders cannot be canceled once they enter the shipping process.

Contact Us

We’re here to help with any questions or concerns:

• Live Chat: Available directly on our website.
  
• WhatsApp Support: Reach us at +91 95003 56565.
  
• Customer Care Email: Drop us a message at online@vendisilver.com.