Shipping & Returns

Shipping Policy

 

  1. Shipping Charges: Free shipping is available for orders above ₹499 across Cash on Delivery (COD). Will incur an additional 5% charge on purchase value.
  2. Estimated Delivery Time: Orders are typically processed and shipped within 3 working days. However, the estimated delivery time provides an approximation and delivery times may vary depending on factors such as the delivery address and chosen payment method.
  3. Made-to-Order Products: Customised, made-to-order, or personalised jewellery may require additional manufacturing time, ranging from 7 days for personalised items to up to 45 days for made-to-order and customised jewellery.
  4. Tracking Details Update: Customers receive tracking details through multiple channels such as WhatsApp, Email, and SMS to monitor their shipments easily.
  5. Estimated Time of Arrival: The estimated delivery time provides an approximation, with actual delivery times subject to the policies and procedures of our third-party delivery

 

Returns Policy

  1. Return Window: Customers can return unused and undamaged items within 15 days of
  2. Repolishing Service: Free repolishing is available within 3 months of However, a shipping fee of ₹200 will apply for repolishing services.
  3. Cancellation Policy: Returns and replacements can be initiated upon product However, cancellations cannot be processed once the order is in the shipping process.
  4. Return Policy: Unused and unworn items are eligible for a 15-days return, replacement, or refund. Exclusions include personalised, made-to-order, and customised Used and damaged jewellery and products are not eligible for return.
  5. Claims: Any claims regarding damaged, missing, or empty parcels require specific evidence. Customers must notify us within 24 hours of receiving the package and provide a 360-degree video of opening the package as evidence for assessment and processing to onlineorders@vendisilver.com. The problem will be resolved within 7 working days.
  6. Shipping Responsibility: We will cover the cost of shipping back return/replace shipments. Our customer support can assist with scheduling the return. Customers must ensure the package and product are packed the same way as received, including all contents.
  7. Customised Orders: Orders for customised or personalised products cannot be returned or refunded once the product meets the customer’s specifications.
  1. Return and Replacement: The process for returns and replacements will be initiated upon receiving and inspecting the product in our This process may take up to 10 working days upon receiving the shipment back to the Vendi facility.

 

CUSTOMER SUPPORT

 onlineorders@vendisilver.com

 +91 95003 56565

 Disclaimer: This shipping and return policy applies to only Vendi and is subject to change at any given point without any intimation. All rights reserved by Vendi Different policies may be in effect for purchases made through other channels.