Returns & Exchanges
At Vendi, your satisfaction is our priority. We’ve made returns and exchanges simple and hassle-free:
Return Policy
- Eligible Returns: You can return products in their original condition within 7 days of delivery for an exchange or a return equal to the bill value.
- Exclusions: Unfortunately, made-to-order or personalized jewellery cannot be returned or refunded once it matches your approved specifications.
Exchange & return are not available for offer products
Defective or Damaged Products
If your order arrives damaged, or incomplete, or you receive an empty parcel, here’s what to do:
- Notify us within 24 hours of delivery.
- Share a 360-degree unboxing video as proof of the issue.
- Our team will carefully evaluate the provided details and quickly decide whether a return or exchange is possible.
Repairs & Repolishing
We believe your jewellery should always look its best. That’s why we offer repair and repolishing services:
- Repairs: Free for the first 30 days. A small fee applies afterward.
- Repolishing: Free within the first 30 days. A nominal fee applies after 30 days.
Shipping Details
- Free Shipping: Available on all orders above ₹999.
- Delivery Time: Standard delivery within 5 to 7 business days. Rare delays may occur due to unforeseen issues with our delivery partners.
Made-to-Order Jewellery
Creating your perfect piece takes time and craftsmanship. For personalized, made-to-order, and customized jewellery, the manufacturing process typically takes anywhere from 7 to 45 days, depending on the complexity of the design.
We appreciate your patience as we carefully craft your one-of-a-kind jewellery!
Cancellation Policy
Please note that orders cannot be canceled once they enter the shipping process.
Contact Us
We’re here to help with any questions or concerns:
- Live Chat: Available directly on our website.
- WhatsApp Support: Reach us at +91 95003 56565.
- Customer Care Email: Drop us a message at online@vendisilver.com.
